Healer and Transformational Coach Emilie Chanon
![](https://cdn.prod.website-files.com/64afa76169fbb855eedb2d11/658298dcdb5b9422c1105e00_milou1.jpg)
I really believe that continuous learning is the key to success in life, so I commit to an annual training programme for self-development in many arenas, including leadership, energy healing, coaching, therapy, and Family Constellations.
I find motivation in creating a cohesive, adaptable team where everyone feels safe and excited about enhancing their unique skill sets.
In addition to the personal growth of each team member, the key to success is the collective progression and evolution of the team, so that we continue to be stimulated, challenged and nourished both individually and as a whole.
I use the extra skills in my toolbox, which can include energy reading, coaching techniques, family constellation process and reiki to set an optimal atmosphere.
Tuning and aligning the energy and vibrations of a space creates a unique experience, which guests and the team notice energetically, even if they cannot explain it. Revenue flows naturally when your spa or wellness centre focuses on people, and this includes both staff and guests. Creating a safe space encourages each individual to tap into their unique gifts and express themselves authentically, as they progress in the workplace.
I connect with my intention, and do my best to understand the big picture, while at the same time focusing on details. Everything is part of an ecosystem, and it's our duty to understand and incorporate it fully, and with respect.
Baseline systems and procedures should ease the flow of operations to support natural communication, movement and flow. This serves as a foundation, whereas operational flow is flexible and adaptable to situations. Together they form an ecosystem, in which every element plays an integral role in contributing to the overall experience, ensuring that the spa is aligned with all other departments in the resort.
It is important for the next generation to have a strong vision encapsulating collective growth, detailed organisation and smart communication. I ensure that trust exists within the team, and that each member has access to the appropriate tools. Leaders benefit from embracing the strengths of their team, celebrating differences and how each individual creates a unique spark, rather than trying to change anyone.
I am a person before I am a spa manager. It is only when we are truly ourselves that we can take a heartfelt approach. My role is contributing to others first and foremost. To understand guests’ personal journeys, we must be on our own journeys of growth to understand, refine our intuition and exemplify compassion when offering bespoke guidance. Rather than simply ‘doing’, a spa manager orchestrates the entire experience, in which each individual is part of the bigger picture.
Education is essential to equipping the team with the knowledge and experience of therapies, wellness, cuisine — and the impact this has when combined to explain and share with others. Wellness is not a therapy, it’s a philosophy that needs to be embodied, if you are truly an advocate. At Luminary wellness, we live and breathe wellness which informs everything we do—every action, detail and conscious decision reflects this.
Achieving success in any operation requires having a consistent overview, thorough checking, and being proactive in constant iteration and innovation as a way of life. To elevate our day-to-day experience, I create a transparent, safe space to discuss and share experiences, lessons, and areas for improvement so that we can create solutions together, ensuring that each member learns from the experience and feels protected while doing so.
Effective and respectful communication makes every process easier and more efficient.
Having a strong audit system in place to provide valuable feedback is needed to maintain a five-star wellness centre. Lessening any room for error is particularly important when you are offering more than 300 treatments each day, as I was in my previous role. I guide the team with an ongoing and never-ending training programme to refresh their skills and further progress their growth.
Staying abreast of the latest techniques, technologies, and wellness marketing strategies ensures that you are aware of evolving trends. Joining an annual webinar or conference is a great way to remain on the pulse of industry changes.
The role of a spa and wellness leader extends beyond the walls of a wellness centre. It’s a philosophy — a way of living, acting and being part of the resort. Wellness needs to be implemented throughout the entire experience of a guest’s stay, from check-in to check-out and everything in between, from the accommodation all the way through to F&B, and heart-to-heart connection with the team. Wellness is to act mindfully, supporting clients with a sense of purpose, and taking the same approach when interacting with employees and suppliers.
A spa leader can identify what the business needs on a holistic and energetic level. This can include focusing on mental well-being or introducing workplace wellness activities to boost motivation and personal growth. The support of the spa team can also provide important back-up for the HR team.
Trust your team, their unique gifts and potential. Support them to shine brightly.